Data Privacy Policy
Your privacy is important to us at BreezeValleyFusion
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Sharing and Disclosure of Information
BreezeValleyFusion respects your privacy and does not sell your personal data to third parties. We only share information when required to provide our services or as required by law.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We regard the protection of your personal data as a priority and deploy suitable technical and organizational safeguards to guard it. This covers secure storage, encrypted communications, and restricted access to personal data within our organization.
Secure Storage
Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information during transmission between your browser and our servers.
Limited Access
Only authorized staff who need the data to provide services have access to customer information.
While we deploy robust security, no method of internet transmission is entirely secure. We continually update our security practices to defend against evolving threats.
Your Privacy Rights
You have important rights regarding your personal data. Depending on applicable laws, you may have the right to access, correct, delete, or limit how your information is used.
To exercise these rights, contact us using the details provided at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention periods vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: 3 years after the last service interaction
- Payment transaction records: 7 years for tax and accounting needs
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 2 years of inactivity
Cookies and Website Tracking
Our site employs cookies and other technologies to enhance your browsing experience and learn how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can adjust cookie settings via your browser options. However, turning off some cookies might impact how the site works. For comprehensive details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party sites or services. This privacy policy covers only BreezeValleyFusion and our site. We are not accountable for the privacy practices of external sites.
We recommend checking the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
Please review this policy occasionally to stay informed about how we safeguard your privacy.
Get in Touch About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Get in Touch About Privacy
BreezeValleyFusion Privacy Team
5 Floral Court, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in the subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.